Frequently Asked Questions
Everything you need to know about bringing the tropics to your home.
How do you ensure plants survive shipping?
We use specialized eco-friendly packaging designed to secure the plant and retain moisture. Each plant is carefully insulated to protect against temperature fluctuations during transit.
What is your return policy for live plants?
We offer a 30-day 'Arrive Alive' guarantee. If your plant arrives damaged or unhealthy, please send us a photo within 48 hours of delivery, and we will provide a replacement or a full refund.
How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Depending on your location, shipping usually takes between 3 to 7 business days to ensure the shortest possible travel time for the plants.
Do you provide care instructions for each plant?
Yes! Every plant comes with a digital care guide tailored to its specific needs, including light requirements, watering schedules, and humidity tips.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my shipment?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number so you can monitor your plant's journey to your doorstep.